Tag Archives: issues management

Five easy steps for managing issues in social media

There is a school of thought that says it’s possible to write a list of five things you need to know about something. I don’t necessarily believe that, nor do I for a second believe that this post proclaims that … Continue reading

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The penny drops: crisis plans require operational thinking

This is kind of long, but hopefully if you’re into crisis management or crisis communication you’ll find it useful. Yesterday the Australian Prudential Regulation Authority ordered Australia’s big four banks to draw up recovery plans that will ensure they can … Continue reading

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