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Recent Posts
- KPMG survey identifies concerns over companies’ risk management and crisis readiness programmes
- Why should public relations own online communication? No, seriously, why should it?
- The rise and rise of self-selection (or, why the mass approach to media is doomed)
- Three important PR questions answered by Zuckerberg’s interview
- Do you give a crap?
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Category Archives: Crisis
Crisis stuff that social media’s actually good for
Fantastic article by the SMK team looking at the role of social media in crisis communication during the Queensland floods of 2011. Click here to read the original post – it makes no sense for me to paraphrase it other … Continue reading
There’s no such thing as a social media crisis
There’s a conversation I’ve been having over the past few years about the devastating impact of social media crises. This, therefore, will be a post in two parts – one to give my point of view (check), and another one … Continue reading
Five easy steps for managing issues in social media
There is a school of thought that says it’s possible to write a list of five things you need to know about something. I don’t necessarily believe that, nor do I for a second believe that this post proclaims that … Continue reading
Crisis preparedness
Catching up on some life admin over the weekend (unpacking boxes that I shipped back from London a year ago), I came across some archived blog posts from a former job in a former life. Among them was a slideshow … Continue reading
Posted in Communication, Crisis, PR
Tagged communications, crisis communication, crisis management, crisis plan, PR, public relations
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The penny drops: crisis plans require operational thinking
This is kind of long, but hopefully if you’re into crisis management or crisis communication you’ll find it useful. Yesterday the Australian Prudential Regulation Authority ordered Australia’s big four banks to draw up recovery plans that will ensure they can … Continue reading
Posted in Business, Communication, Crisis, PR, Social Media
Tagged crisis communication, crisis management, crisis plan, issues management
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